Depot Daddy Auction Shipping Policy

 

At Depot Daddy, customer service is our top priority. To enhance convenience, we are excited to introduce shipping options for auction items. As we implement and refine this new service, we kindly ask for your patience and understanding while we work to ensure it is both efficient and cost-effective for our customers.

 

Thank You for your continued Support!

 

Flat Rate Shipping Details

 

- $20 Flat Rate Shipping

 

- 1 Bidder Number per Shipment.

 

- Includes shipping for up to 1 Auction-Week of invoices (maximum 7 invoices).

 

- Auction-Weeks run Friday-Thursday.

 

- Shipping can be purchased any time during the Auction-Week & up to one week after. 

 

- All invoices must be paid in full prior to shipping.

 

Shipping Options

 

- Shipping can be applied to the Previous OR Current Auction-Week (shipments cannot combine Auction-Weeks).

 

-- Previous Auction-Week: Ship all invoices from the previous Auction-Week. 

--- This option must be purchased by the end of the Following Auction-Week

 

-- Current Auction-Week: Ship invoices from the Current Auction-Week. 

--- With this option, you can choose to ship Partial Auction-Week OR Full Auction-Week. 

 

--- Partial Auction-Week: Immediate shipment of all existing invoices from the Current Auction-Week (Processed within 1-2 days). 

---- This option does not include shipment for additional invoices from auctions yet to close in the Current Auction-Week.

 

--- Full Auction-Week: Hold shipment until the end of the Auction-Week & ship all invoices together. 

---- All invoices from the Current Auction-Week will ship the following week.

 

Delivery & Tracking

 

- Carrier Selection: Shipments will be sent via USPS or UPS, depending on cost-effectiveness.

 

- Tracking information will be available on your account page at RetailDaddyKC.com. 

 

- Tracking Details & Shipping Notifications may also be sent via email and/or text if opted in to receive them.

 

- Delivery timeframes depend on options selected, shipping demand, and the shipping carrier. Specific timeframes will be provided as the process evolves.

 

Weight/Size Limits

 

- Items over 20 lbs or more than 24 inches do not qualify for Flat Rate Shipping.

 

- Larger items require separate arrangements and may incur additional fees.

Shipping Returns

 

Shipping Returns

 

- Returns for shipped items must follow the same Return Policy in the Auction Terms:

 

-- Return Requests must be submitted within 72 hours of receipt.

 

-- Items must be returned within 10 days.

 

-- See "Auction Details" and "Auction Terms" for more information

 

- Return shipping is not provided by Depot Daddy.

 

-- Bidders responsible for return shipping costs.

 

- Returns can also be brought directly to Depot Daddy, 1813 Linn St., North Kansas City, MO 64116, during normal pick-up hours.

 

Shipping Insurance

 

- Insurance Coverage

 

-- USPS:

--- Priority Mail Express and Priority Mail include up to $100 insurance.

--- USPS Ground Advantage includes up to $100 insurance.

 

-- UPS:

--- Standard shipments include $100 insurance unless Declared Value is purchased.

 

- Additional Coverage: Can be arranged separately. We hope to have this option built into the process soon.

 

- Claims: All insurance claims must be handled directly with the carrier.

 

Liability Disclaimer

 

- Depot Daddy is not responsible for damaged, lost, or theft of shipments.

 

- Responsibility Post-Shipment: Once the shipment leaves our warehouse, it is considered delivered. Damaged, lost, or stolen shipments must be addressed directly with the carrier.

 

Unclaimed Items

 

- If shipping is not purchased/arranged within the given timeframe, items must be picked up from the Depot Daddy warehouse per the scheduled pick-up period for that auction.

 

- Items not arranged for shipment or picked up within the allotted timeframe are subject to forfeit, with no refunds or chargebacks issued.

 

Customer Support

 

- For shipping questions, comments, or issues, please contact us at info@depotdaddy.com

 

Coming Soon

 

- Additional insurance options, delivery confirmation/signatures, and more!

 

Thank you for your support as we roll out this new shipping service!